Site Reliability Engineer

Essential functions

• Design, implement, and maintain automated infrastructure using Terraform to manage cloud resources, ensuring scalability and reliability across multiple environments.

• Build and maintain real-time monitoring dashboards and alerting systems using Grafana, ensuring that key metrics (e.g., uptime, latency, error rates) are tracked and reported across services.

• Lead incident response efforts, troubleshoot issues, and perform root cause analysis (RCA) to minimize service downtime and improve system reliability.

• Leverage automation tools to optimize infrastructure provisioning and management, reducing manual interventions and operational overhead.

• Work closely with engineering teams to ensure that infrastructure supports application needs, such as performance, scalability, and high availability.

• Continuously monitor, analyze, and improve system performance across production environments, ensuring minimal latency and optimal resource utilization.

• Ensure infrastructure meets security best practices and compliance requirements.

• Maintain clear and comprehensive documentation related to infrastructure, automation scripts, and system configurations.

Qualifications

• Strong experience using Terraform for infrastructure provisioning and automation in cloud environments (AWS, Azure, GCP).

• Proven experience using Grafana for creating monitoring dashboards, setting up alerts, and providing actionable insights into system health.

• Strong background in automating operational workflows, especially using tools like Terraform and scripting languages (e.g., Python or Bash).

• Familiarity with continuous integration and continuous delivery (CI/CD) pipelines and tools.

• Proficiency in monitoring tools, especially Grafana, for creating and maintaining system observability solutions.

Would be a plus

• Experience with Java or Python for scripting, automation, or software integration tasks.

• Solid understanding of SQL and experience with performance tuning and managing databases (MySQL, PostgreSQL, or similar).

• Familiarity with Quantum Metrics for user session analytics and performance insights.

• Experience with Splunk for log management and analysis.

• Familiarity with Jira for issue tracking and project management.

• Previous experience in an SRE or DevOps role within a fast-paced production environment.

• Familiarity with New Relic or similar APM tools for monitoring application

We offer

• 100% payroll scheme, benefits by law (IMSS, INFONAVIT, 12+ vacation days)
• Benefits above the law: Vacation premium 50%, 5 PTOs, 3 sick days, 10 guaranteed public holidays per year
• Major medical insurance, Dental and Vision plan for an employee and direct family members
• Minor Medical Insurance (Multiservicios Médicos Santander) for an employee and direct family members
• Life Insurance and funeral expenses
• 5% savings fund, uncapped (matched by the company in the end of the year)
• Grocery cards/vouchers (Vales de Despensa)
• 30 days End of the Year Bonus (Aguinaldo)
• Opportunity to work on bleeding-edge projects with a highly motivated and dedicated team all over the world
• Individual career development plan and support from the best experts
• Professional development opportunities (Linkedin Learning, Cloud certification programs, access to corporate LMS integrated with other learning platforms)
• Well-equipped office in a business area of Guadalajara (quiet room, games room, air hockey, PS5, Nintendo Switch and Xbox Series X, pool table, ping pong, snacks, smoothies, and much more)
• Corporate social events (yoga, massages, sport tournaments, discussion panels, technical talks, lunch & learns)
• Flexible working hours
• Opportunity to relocate to another country where the company's offices are present.