30+
enterprises use our supply chain and order management solutions
5+
best-in-class OMS platform providers partner with us
$10B+
digital revenue improvements achieved
Deliver personalized, omnichannel OMS experiences that delight
Modernize your order fulfillment with order management system (OMS) software that delivers tangible benefits across your operation. An advanced OMS centralizes your order processing across all channels while providing the AI-powered visibility and control you need to make informed decisions:
- Accurate inventory tracking that prevents stockouts and overselling
- Intelligent order routing that reduces fulfillment costs and speeds up deliveries
- Real-time stock visibility for both your team and customers
- Streamlined returns processing that improves customer satisfaction
The right cloud-based order management system adapts to your business as you grow, enabling flexible fulfillment options without adding operational complexity. Your customers experience consistent service while you gain the operational efficiency needed to respond quickly to changing market conditions. Make your order management work harder for your business with technology that’s practical, adaptable, and focused on results.
Our strengths at a glance
What’s in it for you?
OMS capability offerings
UNIFIED INVENTORY MANAGEMENT
Ensure accurate, real-time inventory visibility across channels
Gain complete real-time inventory visibility across all sales channels, fulfillment nodes, and locations. This centralized view prevents overselling and stockouts while enabling accurate available-to-promise (ATP) calculations. With safety stock management and segmentation capabilities, you can strategically allocate inventory to different channels and customer segments, ensuring optimal stock levels and improved customer experience.
SMART FULFILLMENT DECISIONS
Optimize fulfillment processes with AI-driven sourcing
Leverage AI-powered rules engines to automatically determine the optimal fulfillment location for each order. The system considers multiple factors to make intelligent sourcing decisions, including shipping costs, store capacity, geographical proximity, and inventory levels. Reduce delivery time and costs while balancing workload across your fulfillment network with a sophisticated eCommerce order management system.
OMNICHANNEL ORDER PROCESSING
Offer flexible omnichannel fulfillment
Meet diverse customer preferences with multiple order fulfillment options, including home delivery, click and collect, buy online pickup in-store (BOPIS), and ship from the store. Your customers gain the flexibility to receive orders how and where they prefer. At the same time, you maximize fulfillment efficiency by leveraging your entire network of stores and distribution centers with a robust retail order management system.
ADVANCED ATP
Maximize conversions with reliable and accurate order commitments
Set precise customer expectations with calculated estimated delivery timelines considering inventory availability, fulfillment options, lead times, cut-off times, and capacity constraints. The system accounts for procurement, manufacturing, and shipping variables to ensure promises made at checkout can be kept, reducing customer disappointment and support inquiries.
CONNECTED COMMERCE ECOSYSTEM
Enhance agility with real-time data flow and no barriers
Leverage event-driven architecture to enable real-time data streaming and system integration across your commerce system. This decoupled approach eliminates point-to-point communication bottlenecks, allows systems to react to information instantly, and creates a flexible foundation that adapts to business changes without disrupting operations.
SEAMLESS RETURNS MANAGEMENT
Streamlined omnichannel returns management with optimized return handling
Improve customer satisfaction with seamless returns and exchange process. Enable flexible return-to-store or warehouse options, automate refund approvals, and optimize return logistics. With centralized return tracking and inventory reintegration, minimize losses while maintaining a smooth post-purchase experience for your customers. The system automatically updates inventory levels, processes refunds, and optimizes the route orders of returned items to appropriate locations for resale, refurbishment, or disposal.
PREDICTIVE STOCK MANAGEMENT
Anticipate demand and optimize supply with AI-driven demand forecasting
Utilize AI and machine learning to optimize safety stock levels, manage in-transit and future inventory visibility, and balance supply with demand. The system analyzes historical patterns and current trends to make proactive inventory decisions, reducing carrying costs while ensuring product availability for customers.
ORDER ORCHESTRATION AND AUTOMATION
Automate order processing with intelligent workflow management
Reduce manual intervention and accelerate order fulfillment with rule-based orchestration. Automate order splitting, routing, and exception handling to optimize processing time and reduce errors. With dynamic workflow automation, you improve operational efficiency while delivering a frictionless customer experience.
Featured OMS customers
OMS success stories
Explore a few of our real-world case studies that delivered measurable results
Omnichannel order management transformation for a global optical retailer
A global retailer managing 8 brands and over 500 stores across 4 countries faced challenges with complex order types like Store-to-Store, Click & Collect, and Home Delivery. To tackle the need for seamless fulfillment workflows, precise ATP scheduling, and omnichannel inventory visibility, we implemented a cloud-based order management platform with transformative results: manufacturing lead times reduced by 33%, order delays cut by 73%, and edging breakages decreased by 69%, driving efficiency and customer satisfaction.
Streamlined omnichannel fulfillment for Pan-European variety retailer
A major Dutch variety chain with over 1,400 stores across 10 European countries faced challenges in managing complex customer promises and mixed fulfillment options, including Click & Collect and Home Delivery. After we integrated an OMS with event-driven architecture, the retailer gained omnichannel inventory visibility, precise ATP scheduling, and advanced order orchestration capabilities. This transformation enabled seamless Click & Reserve experiences and optimized fulfillment workflows, delivering a more efficient and customer-focused process across all channels.
Global inventory and order management transformation through cloud migration
A leading apparel company operating in 40+ countries faced challenges with legacy inventory and order management systems, relying on on-premise SAP and IBM Sterling solutions. To modernize, they launched a large-scale cloud migration to AWS, leveraging microservices architecture. Grid Dynamics developed advanced order, fulfillment, and inventory systems, introducing extendable UI tools for distribution centers, enhancing product availability management, and improving user experience. Managing over 1,000 warehouses and 100K+ SKUs, the project demonstrated the efficiency of cloud-based OMS solutions.
Modernizing order management with custom microservices for a major fashion retailer
A prominent American fashion retailer struggled with an OMS that lacked the flexibility to meet evolving business needs, leading to inefficient order sourcing, high shipping costs, and slow inventory lookups. To address these issues, we developed a custom microservices solution on Google Cloud Platform, offering real-time inventory availability, geolocation services, and promise calculations. By integrating this system with the existing OMS for order flow management, the hybrid approach boosted operational efficiency and reduced costs significantly.
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