Client Partner - Netherlands

Essential functions

A Client Partner is responsible for developing and maintaining client relationships and profitable growth. Key activities include, but not limited to:

• Identify and nurture new opportunities by closely collaborating with key decision makers from the client teams. Proactively spot areas beyond current engagement where Grid Dynamics' services are relevant, work collaboratively with Delivery and CTO teams to make meaningful and timely proposals to client teams

• Maintain close relationships with key client sponsors at an executive level to be able to discuss their key business challenges and be able to engage on solutions in a timely manner - be a trusted partner. Map the client organization effectively to be able to expand Grid Dynamics’ services across the organization

• Drive new proposals (with participation from CTO Office and Delivery) from opportunity qualification, scoping, service mapping, resource planning through contract execution and account set up. This role will be the first point of escalation for issues both within the project team and the client.

• Be able to create, manage and execute account plans, covering account financials (with steps to improve where necessary), executive mapping, growth campaigns and map competitive landscape. Effective in proactively identifying and resolving risks and issues in account stability and growth. Effectively drive internal account reviews and client QBR to maximize campaign efficacy

• Effectively map partner ecosystem within and account and work with partner managers within Grid Dynamics, partner executives and customers to make best use of partnership to drive campaigns and grow accounts

• Promote Grid Dynamics by creating public case study for each account, having clients participate in appropriate industry and/or partner events. Use client references to generate new leads for Grid Dynamics

• Work collaboratively with account delivery management on appropriate resource planning and tracking, including correct revenue forecasting, to be able to maximize revenue target numbers

• Expand partner and hyperscaler network within the region by building new partner relationships, introducing them to Grid Dynamics’ services and running joint campaigns and pursuits in the region 

• Identify & assist in new logo sales by using their network, collaborating with appropriate sales, CTO and partner channels

Qualifications

• 10+ years in a client-facing role as a Client Success Partner or Account Manager, managing a portfolio of multiple accounts, amounting to at least $10m. Proven track record of building and maintaining long-term client relationships  

• Experience in running complex digital transformation programs for mid to large scale clients, with demonstrable examples of leading such engagements from ideation through execution and support

• Demonstrable success in upselling and cross selling digital services, using creative problem solving approaches  

• Skilled in identifying buying factors and ability to position services effectively

• Ability to lead with confidence through ambiguity

• Aptitude to learn new technology concepts quickly and be able to apply them in real conversations to generate new opportunities

• Strong communication and leadership skills. Must be able to work within a multi-geo, multi-culture, cross-functional team

We offer

• Experience real business transformation programs in various business verticals, with exposure to global clients and teams

• Opportunity to grow with us as a part of our massive expansion plans through organic and inorganic growth 

• Competitive compensation, comprehensive medical, dental, and vision coverage with company contributed HSA. Performance linked, generous, bonus plan

• Weekly catered lunches and fully stocked kitchen, company sponsored events and community service outings

• Great work/life balance

• A relatively flat hierarchy with respect for all opinions and ideas

• A group that takes as much pleasure in developing our people as we do in developing great, high-quality client solutions; this is a culture that recognizes and rewards thought-leadership

About us

Grid Dynamics (NASDAQ: GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.